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Our Promise

Order Confirmation

If you desire an order confirmation we will send it to you by e-mail. You’ll typically receive a notification upon order approval, and another on order delivery. Please note that the order delivery time will not be the exact time of delivery. Our delivery driver will enter the delivery confirmation when he returns from deliveries, which may be at the end of the day.

What if I am not satisfied?

Your complete satisfaction is our goal. If you are not satisfied with our service for any reason, feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours. Refunds are returned to the payment method on your original purchase. and typically take 24 to 72 hours. We are available to help you with any issue that may come up. Please give us a call at 330-867-9041 so we may personally help resolve any issue.

The Local Delivery Difference

Your order is important to us and your flowers will always be hand delivered by our delivery drivers. We want to thank you for ordering flowers from Pam's Posies, your local florist. Rest assured that we will handle your order with care from start to finish. That is the difference between ordering from a national florist and ordering local from Pam's Posies.

Return & Refund Policy

Here at Pam's Posies your special occasion is our greatest priority. That’s why we guarantee 100% satisfaction on all floral and gift items. If for any reason you’re not completely satisfied, please contact us within five days of the delivery of your item. We promise to handle your order and concerns with the utmost care. Refunds are only available for orders that have not been delivered.

Order Cancellation

Please contact us at least 24 hours before the delivery date if you need to cancel your order.

Billing Terms & Conditions

We accept all major credit cards, cash, and checks. Unless credit terms have been arranged in advance, all orders must be paid in advance before delivery (or at the time of pick up).

Delivery fees will be calculated based on the recipient's zip code and the level of service requested. All orders are subject to the relevant state and local sales taxes. Taxes and delivery fees will be calculated and clearly displayed during checkout, and prior to payment, for your approval.

Flower Shop Promise

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